Refund & Cancellation Policy

All sales are final once downloaded

Every product sold on 9Store is a digital file delivered instantly after payment. Because the product cannot be returned once it has been accessed or downloaded, all sales are final once the download has been delivered.

When we will refund or replace

We will replace the product or issue a full refund of ₹9 if any of the following applies and you contact us within 48 hours of purchase:

• The file is corrupted, incomplete or will not open.
• The download link never arrived or does not work.
• You received a product different from the one described on the product page.
• You were charged more than once for the same order.

When we cannot refund

• You changed your mind after downloading a working file.
• You bought a product that does not suit your use case, where the product page described it accurately.
• You lack the software required to open a clearly stated file format.
• The request is made more than 48 hours after purchase.

Cancellations

Orders are fulfilled the moment payment succeeds, so an order cannot be cancelled after checkout. If a payment was debited but no order was created, the amount is automatically reversed by your bank or by Razorpay, usually within 5–7 business days. Contact us if it does not appear.

How to raise a request

Email official.9shop@gmail.com with your order ID, the email used at checkout, and a short description of the issue (a screenshot helps). We reply within 24 hours. Approved refunds are processed through Razorpay to the original payment method within 5–7 business days.